FAQ

What is American One?

American One is a retail clothing store located at Southland Mall in Hayward, California.

Where is American One located?

American One is located at:

517 Southland Mall,
Hayward, CA 94545,
United States

How can I contact American One?

You can contact American One by phone or email.

Phone: +1 (510) 887-3182
Email: info@americanone.shop

How quickly does American One respond to inquiries?

American One aims to respond to customer inquiries within 24 hours.

What are American One's opening hours?

Our store hours are:

  • Monday: 11:00 AM – 7:00 PM
  • Tuesday: 11:00 AM – 7:00 PM
  • Wednesday: 11:00 AM – 7:00 PM
  • Thursday: 11:00 AM – 7:00 PM
  • Friday: 11:00 AM – 8:00 PM
  • Saturday: 11:00 AM – 8:00 PM
  • Sunday: 11:00 AM – 6:00 PM

What time zone does American One use?

American One operates on Pacific Time (Los Angeles). The provided business schedule is based on the Los Angeles time zone.

What is the order cut-off time?

The order cut-off time is 3:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

What happens if I place an order after the 3:00 PM cut-off?

Orders placed after the stated 3:00 PM cut-off time may be processed on the following processing day.

Where does American One ship?

American One currently ships within the United States.

Do you ship internationally?

The stated shipping area is the USA. International shipping is not currently listed as an available shipping area.

How much does shipping cost?

Shipping is free.

How long does shipping take?

The stated shipping time is 3–7 days (Monday to Saturday).

How long does order processing take before shipping?

Orders generally take 1–2 days (Monday to Sunday) to process before shipment.

How long do I have to return an order?

Customers have 30 days to return an order under the stated return policy.

Is there a return fee?

Yes. The stated policy indicates that the customer is responsible for the return fee.

Is there a restocking fee?

No. The stated restocking fee is free, meaning no restocking fee is charged.

How long does a refund take?

The stated refund time is 10 days.

Can I return an order after 30 days?

The stated return window is 30 days. Returns outside that window are not covered by the stated return period.

Are return shipping costs free?

No. The stated policy indicates that the customer bears the return fee.

How long does a refund take?

The stated refund processing time is 10 days.

Is there a restocking fee deducted from my refund?

No. The stated restocking fee is free.

How long should I allow for my refund?

Customers should allow up to the stated 10-day refund period for refund processing.

What payment methods does American One accept?

American One accepts the following payment methods:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa

How can I contact customer support?

You can contact American One using:

Phone: +1 (510) 887-3182
Email: info@americanone.shop