FAQ

What is American One?

American One is a retail clothing store located at Southland Mall in Hayward, California.

Where is American One located?

American One is located at:

517 Southland Mall
Hayward, CA 94545
United States

How can I contact American One?

You can contact American One by phone or email.

Phone: +1 (510) 887-3182
Email: info@americanone.shop

How quickly does American One respond to inquiries?

American One aims to respond to customer inquiries within 24 hours.

What are American One's opening hours?

Our store hours are:

  • Monday: 11:00 AM – 7:00 PM
  • Tuesday: 11:00 AM – 7:00 PM
  • Wednesday: 11:00 AM – 7:00 PM
  • Thursday: 11:00 AM – 7:00 PM
  • Friday: 11:00 AM – 8:00 PM
  • Saturday: 11:00 AM – 8:00 PM
  • Sunday: 11:00 AM – 6:00 PM

What time zone does American One use?

American One operates on Pacific Time (Los Angeles). The provided business schedule is based on the Los Angeles time zone.

What is the order cut-off time?

The order cut-off time is 3:00 PM Pacific Time (Los Angeles).

What happens if I place an order after the 3:00 PM cut-off?

Orders placed after the stated 3:00 PM cut-off time may be processed on the following processing day.

Where does American One ship?

American One currently ships within the United States.

Do you ship internationally?

The stated shipping area is the USA. International shipping is not currently listed as an available shipping area.

How much does shipping cost?

Shipping is free.

How long does shipping take?

The stated shipping time is 3–7 days.

How long does order processing take before shipping?

Orders generally take 1–2 days to process before shipment.

Is shipping time the same as processing time?

No. Processing and shipping are separate stages. The stated processing time is 1–2 days, while the stated shipping time is 3–7 days.

How long do I have to return an order?

Customers have 30 days to return an order under the stated return policy.

Is there a return fee?

Yes. The stated policy indicates that the customer is responsible for the return fee.

Is there a restocking fee?

No. The stated restocking fee is free, meaning no restocking fee is charged.

How long does a refund take?

The stated refund time is 10 days.

Can I return an order after 30 days?

The stated return window is 30 days. Returns outside that window are not covered by the stated return period.

Are return shipping costs free?

No. The stated policy indicates that the customer bears the return fee.

How long does a refund take?

The stated refund processing time is 10 days.

Is there a restocking fee deducted from my refund?

No. The stated restocking fee is free.

How long should I allow for my refund?

Customers should allow up to the stated 10-day refund period for refund processing.

What payment methods does American One accept?

American One accepts the following payment methods:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa

 

Customer Support

How can I contact customer support?

You can contact American One using:

Phone: +1 (510) 887-3182
Email: info@americanone.shop